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Whakama and Healthcare in New Zealand

Paper Type: Free Essay Subject: Health And Social Care
Wordcount: 5661 words Published: 23rd Sep 2019

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Whakama and Healthcare in New Zealand



In the Maori culture, a number of interesting concepts that help in understanding the normal as well as abnormal behaviour of Maori patients. Whakama is a construct that describes the interaction of the Maori with each other and Pakeha, which is a Maori behaviour in cross-cultural settings as well as the clinical presentations of some patients of Maori. In this concept, various Maori people can be included which are regarded as abnormal by an individual who is not a Maori.

Mrs Arora behaviour describing the instances of Whakama

There are various situations when the Maori becomes whakama as he or she has no clarity on the course of action of the appropriateness of response. In addition to this, he or she may be afraid of making fool by themselves, or seeming conceited or offending others. These reactions are normally observed in Maoris who respond to the demands of Pakeha or respond to the gatherings of Pakeha. In them, a conflict arises between old and new ways and the response may be related to the demands of Pakeha if the person is praised as they have the fear that they may be considered whakahiihii (conceited).

Violation of accepted moral code or going against the acknowledged standards of behaviour is an instance of Whakama. The wrongdoings include failure to show common courtesy to guests, deceit for personal gain, inability to show common courtesy to guests, insulting someone in a deliberate way, and ignoring the protocol of the marae.

Whakama in an individual can also be due to sharing of feelings with friends and next of kin. Whakama can also be felt by parents as their children are doing wrong things as they have a strong sense of wrongdoing. This is observed in Mrs Aroha as her son is interacting with health care providers for the care plan as she has a strong sense of wrongdoing about her son.


Negative impact


The Maori client finds himself or herself in a disadvantageous position either in relation to the Whakama or Pakeha. This disadvantage with may be in terms of Pakeha includes knowledge, power or education and wealth with regard to their position in the government. Whakama in person may also be due to the company of people who has more knowledge or power. When a Maori client has Whakama, their interaction with health care professionals will not be effective as they perceive that health care professionals are not well thought off. This results in a negative impact on the health outcomes of Maori.

Inferiority feeling

A Maori can also be in the feeling of dishonoured in the eyes of others as they failed to honour the obligations of friends or kinsfolk. The inferiority feeling also occurs in Maoris because of an insult or fall in self-esteem, or a feeling of violation of group rules and a feeling of the exposure of sin. A feeling of shame, due to the loss of honour in the eyes of other members of the group is an important aspect for the inferiority feeling.Due to a strong sense of deceit and violation, a feeling of inferiority arises that creates a strong barrier for the health care professions for the implementation of the care plan. It is important to understand their whanau beliefs to make them comfortable.


Maori clients may ignore the importance of physical symptoms related to their health that they are experiencing and communicate to the health care professional that their health is alright. While some Māori clients may say that they have good understanding of the procedures of practitioners even though they do not have that understanding the procedures. For many Māori whānau, this form of healing needs to be acknowledged and incorporated into their overall treatment plan. Due to Whakama, Maori clients cannot understand health care procedures. It becomes difficult for the health care workers to assist them as the client perceives that the procedures impact the societal and cultural regulations of the individual.

Positive impacts

Holistic approach by embracing the traditional views of Maori

The four cornerstones of health can be embraced with consideration of Mäori views on health, as this provides a holistic approach to health. This holistic and integrated approach to health as well as, beliefs about the nature of disease and treatment in addition of the priorities for health may differ between Mäori patients and non-Mäori health providers. The western approach emphasises on the personal dysfunction and socio-economic inequalities, while health concerns of Mäori concerns focus on cultural factors that impact the whole community.

Involvement of Maori community

Involvement of the Maori community in the health care plan is a possible and positive impact is assured as some Mäori has a comfortable feel with the involvement of a member of the whanau, who speaks on their behalf. However, this may take a longer time for a longer discussion for the consultation with the whänaubefore making any decision. The involvement of whänau members not only assures greater comfort to the patient but also the presence of whänau members results in a positive impact of improved care.

Effective communication

Mäori has naturally preferred for a consensus and also avoid disagreements on matters that are of little importance. They may deny the authority of practitioners of health care and a positive impact on health care is assured only when their values on harmony and respect are considered.


Maori have rights to get equal care so that outcomes from the healthcare providers can be achieved equally. In addition to this, providers of health care need to improve the relationship with Maori.

Building trustworthy therapeutic relationships with the patients

Maori need to concentrate on the establishment of the trusting relationship with the service providers of the healthcare centre. If the service users get satisfied with the services of the healthcare providers, then it can be said that healthcare providers understand their patients in an effective manner. Moreover, it can be said that culture is another important factor that helps to understand whether service users want to avail the services. This leads to the success of the care that is provided to service users. The main aim of the healthcare providers must be to provide care to patients and this can be done only if the issues of their health can be seen through a patient’s eye. In order to achieve, there is a way and that is the usage of FIFE format framework so that open questions can be given to patients (Breton, et al., 2017). This leads to giving the patients some opportunities to express their feelings and hence, expectations of the service users can be understood properly. This aims at understanding the illness of the service users in a unique manner. In addition to this, it can be said that the entire concentration must be on illness and not on the disease because it will help in caring for the patients completely. This actually helps in managing the illness individually. It has been seen that most of the Maori service users like to communicate with the healthcare providers in their language because they feel comfortable in explaining their entire story. Therefore, this helps in building an effective relationship and service users prefer to explain their outcomes in those healthcare centres. However, it has been seen that most of the healthcare providers do not like to interact in the Maori language because they feel it difficult in implementation. Therefore, translational services must be kept in this case if possible.

Linking patients to the issues of health

Maori people face the doctor one of the major barriers and it is for several people that they do not get the appointments from doctor very easily. If by any chance, they get the opportunity in first place, the healthcare providers do not feel important to engage any person to identify the issues within the healthcare centre. As said by Harris, Cormack & Stanley (2018), the GPs can consider their own strategies for the identification of the health issues without considering the reason for encountering the patient.

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Whanau play an important role in healthcare of the patient. It is not mandatory that the individual who is taking responsibility is patient or if there is a child, it is mandatory that their parents. The key function of healthcare users is receiving treatment, on other hands, key function of Whanau is supporting patients and communicating with the doctor (Perkins et al., 2015). Whanau must be welcome to participate in the consultations so that they can be involved in goals and decisions of the treatment. It can be said that Whanau can be helpful for ensuring that all information can be understandable for both healthcare providers and users.


The Māori began the epidemiological change (in which illnesses of maturity and way of life supplant contaminations as the fundamental driver of death) a lot later than Pākehā, in view of the impacts of colonization on their sickness and demise rates. Māori may have had a future during childbirth of around 30. After European contact, be that as it may, there was a noteworthy decrease in Māori future. By 1891 the assessed future of Māori men was 25 and that of ladies was only 23. The introduction of sickness was an important reason for the decline of Maori’s population. During the year the 1890s, the population of Maori has declined down to 40 per cent from its previous estimate. Diseases such as measles, mumps and hack challenging were recently found in Europe that took away many lives of the Maori population (Pfaller et al., 2018). The decline of population due to these diseases was prevalent as the Maori’s did not know how to combat from such infectious diseases.

Among the European population, like maladies would in general influence primarily kids. Among Māori, be that as it may, they influenced the adults and kids, in a very faster rate with crushing outcomes. The most prevalent respiratory illnesses, especially bronchitis and tuberculosis, likewise taken away many lives of the Maori population in the 19th century. In the 21st century, Māori and Pākehā confronted comparable medical problems. There had been a move in reasons for death, from transferable to non-transmittable sicknesses. For both Pākehā and Māori, intense irresistible, respiratory and diarrhoeal ailments and tuberculosis had offered an approach to causes, for example, heart conditions, strokes and malignancies. This ceaseless issue, for the most part, connected with seniority, occurred before, yet was increasingly unmistakable in the 21st century on the grounds that the vast majority endures longer. Proportions of non-transferable maladies causing passing were evolving. General wellbeing measures were progressively fruitful at lessening coronary illness and its hazard factors. Therefore, cardiovascular maladies were winding up less prevailing reasons for death, with malignant growths expanding in relative hugeness


Authentic injury in New Zealand has had major foundational suggestions for the Mäori people group. For instance, Moeke-Pickering (1996) revealed that pilgrim contact has detrimentally affected Mäori character. Liu and Temara (1998) recognized that adjustments in the economy, workforce and provincial cultivating ways of life of Mäori disintegrated the upkeep of conventional Mäori characters. Mäori introduction to recorded injury has massively affected Mäori prosperity over different ages. It started with the loss of whole networks amid the land wars and was kept up by the debilitation of social, social and financial self-rule through land misfortune and psycho-social mastery. Legitimate dominion encouraged the loss of dialect and social practices and harmed defensive social structures and relational connections inside Mäori families and networks. These procedures presented Mäori to ceaseless and complex injury encouraging the improvement of physical and mental conditions crosswise overages. In addition, they burst the consecration of connections among people and wrecked the sustaining defensive situations required for youngster raising. To put it plainly, the collective effect of verifiable injury on Mäori prosperity has been extreme and understanding this history is particularly vital at present as Mäori are experiencing high rates of presentation to physical, sexual and mental maltreatment (Flett, Kazantzis, Long, MacDonald, and Millar, 2004; Hirini, Flett, Long, and Millar, 2005).

Mäori saw prosperity as an all-encompassing procedure which stressed the interconnected idea of soul, body, society and the regular habitat. In addition, singular prosperity and relational connections depended on an unpredictable and modern process established based on otherworldly information. Mäori people group energized a harmony among people whose essential point was to accommodate their youngsters with regards to supporting and defensive situations (Walker, 2004; Wirihana, 2012). The people group all in all cooperated cooperatively to guarantee that youngsters were sheltered and very much shielded from damage. Mäori qualities, learning and practices were continued inside the setting of intergenerational and expanded whänau conditions wherein all individuals from the whänau, which included grandparents, incredible grandparents, close relatives, uncles, more established cousins and kin, kept up jobs and obligations regarding sustaining more youthful ages (Hata, 2012).


Māori in cutting edge age have a critical job in Māori whānau, hapū, and iwi and, the more extensive network. Regularly with age, their jobs and duties increment. In result of their whakapapa, job, duties, and information of te reo Māori some Māori in cutting edge age are the pou, that is the fundamental help of their whānau and hapū.

Māoris in advanced age are experienced, educated, and shrewd; they are affected by the history, the differing conditions in which they were raised, innate desires, and selection in World War 2 to demonstrate that Māori is nationals of New Zealand during an era of approaches that minimized and oppressed the indigenous populace.

The individuals of the Maori population believe that free essential requirements are highly important for their personal satisfaction and prosperity of the entire case. Social help, especially the distinguishing proof of the requirement for increasingly accessible help is additionally essential to personal satisfaction and experience of segregation is related to lower mental prosperity.



The idea of working along with the Whanau, Hapu and Iwi group of people was taken up by the Maori population to create tools and techniques of personal wellbeing and proper cultural growth and improvement in the administrative skills.

Service delivery

In order to improve the Maori group of people, establishing models of Maori healthcare services, removal of business boundaries and the idea of closed economy, plan of operation, service procedure and proposal mirrors will enable the Maori people to pledge and guarantee in their self-ability for self-assurance and suitable control measures through:

  • Identifying the methods and techniques to improve administration process that will accommodate the entire population of Maori.
  • Improvement the standard of living and access to facilities for the Maori population.
  • Making sure that there are sufficient availability and prospects for the administration of Maori.
  • Developing the foundation, money related, social, land, social hindrances that block for availing the services by Maori.
  • Introduction of staffs to tolerant/whanau introduction to the administration/division/department. Proof the Action for an association/benefit/group guarantees that the administration is given in a setting that is socially suitable and open.
  • Developing the Maori esteems and theories of wellbeing into the strategies, plan of action, field-tested strategy, service enhancement plan, and the product affirmation procedure of the association/benefit/group.
  • The entire task and activities are managed by the Maori staffs mostly.
  • All members that do not belong to Maori population are the clinical staff gets social supervision at least once a fortnight.
  • All members that do not belong to Maori population of clinical staffs gets an opportunity to social looked after at least once every month.

Wellbeing Audit Framework

• Incorporates Maori esteems and methods of insight of wellbeing into the actions, plans, strategy, services enhancement plan, and the product and service quality confirmation process of the association/benefit/group.

• The entire process is looked after by the people of Maori to look after the welfare of Maori staffs (Mudge et al., 2016).

• The targets set by Maori are not completely to be bound for and by the Maori only.

• All members that do not belong to Maori population have gone to social wellbeing preparing inside the last 2 years.

• All clinical people out of Maori group get social supervision at least once in every 14 days

• All non-Maori non-clinical staff gets social attention at least once every month. The proof is that the Maori population health parameters have gained in the administration, association, unit, and group:

• There has been an environment that created in coordinated effort/conference with the proper Maori stakeholder(s) in the association.

• They will be assessed in coordinated effort/counsel with the appropriate Maori shareholders in the association.


The Proof of the Treaty of Waitangi standards and Crown Principles of Partnership, Participation and Protection in the association/benefit/group’s overseeing forms including The Evidence of a Treaty wellbeing based collateral existence of an administration or higher administration level with assigned assets to help this job.

• Maori support projected inside authoritative frameworks at all dimensions.

 • The structural level of use focused on Maori wellbeing administrations. Maori methods of insight and estimations of wellbeing are projected in the association/benefit/group’s Plan, Targets, Values Enhancement and Strategic Plan.

• The association of Maori in creating vision, mission, values and vital arrangement.

• The collective action of Maori people gave approval and authentication processes at a standard governance level.


The planning includes addressing of health facilities inequalities of the Maori population. The improvement in the health information of Maori, mainstream responses, providing high and standard quality of health services is an Evidence of the Treaty of Waitangi and Crown Principles of partnership, Protection and Participation. The entire planning process reflects the team organisation and services (Woods, et al., 2015).


The guarantee protection of Maori is to appreciate the events that have taken place in the improvement of healthcare events for the non-distinguishing scope of well being from outside Maori group and taking strong steps against the social beliefs, practices and qualities of Maori activities.

Administration Delivery

Encouraging Maori people group advancement; the establishment of Maori Models of Health; the eradication of boundaries the proofs show the Evidence that current frameworks and strategies have the limit and ability to screen and assess standard responses to Maori population. Proof inside the clinical framework of socially suitable habits that recognizes Maori methods of insight, Maori models of healthcare services and whanau hapu and iwi are engaged with all parts of consideration over the continuity.


The recent trends of health inequality have led in advancement of improving the Maori health information, improvement in the standard of living and thereby providing the quality of health care facilities and administration. As stated by Denison et al. (2018), the proof has been shown on the Tangata Whenua Determinants of Health and prosperity of a group of people within the said dimensions.


The participation of Maori in all spheres of activities has improved their social association, advancement in their personal ideas and beliefs and convergences of Health and Diabilitibility administration (Gianduzzo et al., 2016).


 The enhancement of the Maori support in terms of basic leadership at a level of Self Governance. As far as contract wellbeing based correlation at an administration level Maori portrayal:

●       The reflection of one of a kind connection in between the crown and iwi.

• Mandated by iwi.

• It illustrates capabilities and experience to satisfy administration capacities, jobs and obligations. Structure of the Board/Committee/venture bunches is intelligent of the populace estimate and the wellbeing needs of Maori.

• The inclusion of the components to get to proper Maori/social experience and mastery.


The trending to Health Inequalities; Improving Maori Health Information; Improving Mainstream responsiveness; Providing higher quality administrations. Proof of counsel with key Maori partners in the improvement of the Business/Operational Plan. (Allude to Guidance sketched out under Consultation Plan) Evidence of a Consultation Plan and investment by key Maori partners that.

• The reflection of learning of nearby Maori people group.

• The identification of the Iwi inside the administration’s inclusion territory.

• The Reflection of learning of Iwi limits and Hapu affiliations.

• The inclusive of an audit procedure of the arrangement.


One of the five standards hidden advancement of the New Zealand Health Strategy is an affirmation of the extraordinary connection between Ma¯ori and the Crown (Minister of Health 2000). This rule perceives the Treaty of Waitangi as New Zealand’s establishing archive and the Government’s pledge to satisfying its commitments as a Treaty accomplice. In the wellbeing and incapacity parts, this relationship has been founded on three key standards:

• Association in administration conveyance

• Interest at all dimensions of the wellbeing area

• Insurance and enhancement of Ma¯ori wellbeing status and defending Ma¯ori social ideas, values.

These standards have guided advancement of the Health of Older People Strategy. Key components of this perceive and reacting suitably to the comprehensive perspective of health2 held by numerous Ma¯ori, and the one of a kind position of more established Ma¯ori and kauma¯tua3 in New Zealand. The technique additionally presents difficulties to specialist organizations and wellbeing part laborers to change the way administrations are conveyed to address the issues of more seasoned individuals. The Ministry of Health and DHBs will work intimately with these gatherings on ways they can add to an increasingly incorporated way to deal with wellbeing and handicap bolster programs for more seasoned individuals. The Ministry of Health will screen DHBs’ advancement on the execution of the Health of Older People

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Methodology against their year designs (Health of old people strategy). The Ministry will likewise attempt three-yearly audits of advancement to concur with Ministry of Social Development status provides details regarding executing the Positive Aging.More established individuals with huge wellbeing and incapacity bolster needs the accessibility for adaptable, convenient and co-ordinated administrations and living alternatives which helps in keeping record of the family and wha¯naucarer needs Improvement of a thorough scope of administration choices and settlement will empower more seasoned individuals with long haul wellbeing and bolster needs to age set up for whatever length of time that this is an attainable alternative. Research what’s more, master conclusion (Royal Commission on Long Term Care 1999) recommend a requirement for a more co-ordinated strategy, arranging and practice way to deal with lodging for more established individuals and there is a requirement for additional community work at the nearby and national dimension


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